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Friday, November 16, 2007

TSTT Broadband Modem Settings Advisory

As most would realise by now, TSTT is the enterprise behind the new Blink Broadband. They have re-branded their high speed Internet access service "Blink Broadband" as they upgrade their infrastructure and simultaneously reduce the monthly subscriber access charge.

As part of the upgrade process, current subscribers have been asked to make a setting change in their DSL modems to allow them to work on the upgraded infrastructure.

Unfortunately, TSTT has sent the advisory detailing the changes required to each subscriber's TSTT email address, an email service that hardly anyone seems to use. As a result, a lot of subscribers seem to have (1) missed the advisory, and (2) don't know that there was an advisory until their DSL fails to connect and they start to call their tech-savvy friends and relatives for help.

Fielding three calls for help so far and having felt the "Dammit! TSTT again!" frustration myself when the service switched on my own connection, the text of TSTT's advisory is re-published here as a public service. It's without permission, but I'm sure they'd be glad for the help getting the word out.

Note that the following is copied verbatim from TSTT's advisory, and I bear no responsibility for any negative impact.

If in doubt, as they indicate, do call TSTT Internet Services/Blink Broadband at 62-BLINK.
Dear Valued Customer,

Further to our earlier, "Modem Settings Advisory", which referred to our website http://www.blinkbroadband.tt/ModemSettings.html for screen-shot based instructions, we wanted to also include simple step-by-step text instructions, in the event that any issues were encountered in opening and downloading the attachments.

In that regard, please refer below to the instructions for each modem type - Speedstream, Netopia, and Paradyne:

Speedstream 4200 and Speedstream 5200
  1. Open your web browser (Internet Explorer, Firefox, Safari, etc)
  2. In the address bar type 192.168.254.254 and press Enter
  3. Click on Login
  4. Enter admin in both the username and password fields, and click Login
  5. Click on Setup
  6. Then click on Wan Interface
  7. Locate the VC column and click on the 0/35 below
  8. Choose VCMUX where it shows Select the Encapsulation Type (if VCMUX is already selected, proceed to next step)
  9. Click Next
  10. PPPoA should already be selected, if not click on PPPoA
  11. Click Next
  12. Click Next again
  13. Select Auto-connect on Disconnect (if already selected proceed to next step)
  14. Click on Finish
  15. When prompted to reboot, click on Reboot
  16. Another reboot prompt would appear, click Reboot
  17. Once the countdown is complete, you should be connected to the internet
Netopia 2241/3342
  1. Open your web browser (Internet Explorer, Firefox, Safari, etc)
  2. In the address bar type 192.168.1.254 and press Enter
  3. When prompted for username and password, enter admin in both fields and click Ok
  4. Click on Expert Mode, and then click Ok
  5. Click on Configure, then Click Wan
  6. Click on ATM
  7. Ensure that Encapsulation shows PPP over ATM
  8. Change Multiplexing to VC muxed
  9. Click on Submit
  10. Then click on the yellow triangle in the top right-hand side of the window
  11. Click on Save and Restart
  12. When the router has completed rebooting, you will be prompted for username and password
  13. Enter admin for both the username and password, and click Ok
  14. You should be connected to the internet again
PARADYNE
  1. Open your web browser (Internet Explorer, Firefox, Safari, etc)
  2. In the address bar type 192.168.1.1 and press Enter
  3. When prompted for username and password, enter admin in both fields and click Ok
  4. Click on Advanced Setup, then click Wan
  5. Click on Edit (located on the right-hand side of the screen)
  6. Click Next
  7. Change the Encapsulation Mode to VC-MUX (is already selected continue to next step)
  8. Click Next
  9. Ensure that the Keep alive option is enabled
  10. Click Next
  11. Click Next again
  12. Click Save
  13. Click Finish
  14. It takes about 1 to 2 minutes to complete the reboot, but once the Paradyne has rebooted, you should be connected to the internet.
If any difficulties are encountered, please contact 62-BLINK.

TSTT Internet Services.
PS: Of course I'll never turn away my own friends' calls for help...

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